FAQ Forex

Welcome to our Knowledge centre

Subcategories

General FAQs
Q: Live Support/Chat Assistance

A:The Live Support Chat Assistance that is available 24/5, it gives you direct access to our Customer Support Team who is ready and waiting to assist you. Your questions will be answered by a member of our support team once they attend to you.

Other suggestions:
chat, customer, support

Q: Do you offer a Partnership / Introducer program

A: Expand your business and revenue potential while offering your referred clients the highest available level of service and support.

Other suggestions:
introducer, partnership, program

Q:What services does FxPro offer?

A:FxPro is a Multiple Award Winning Forex Broker offering its clients the very best trading environments available

Other suggestions:
fxpro, services

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Base Currency
Q: Can I have an account in any currency?

A: You can have an account in any of the following currencies;
USD, EUR, GBP, JPY, CHF.

Other suggestions:
base currency, currency, fxpro

Q: What is the Base Currency?

A: The Base Currency is the first currency quoted in your currency trading pair, if you are buying a currency in exchange for another, its the currency you are buying. If you are selling a currency for another it’s the currency you are selling.

Other suggestions:
base currency, currency, fxpro

Q: What are currencies and how they are used in Forex?

A: Currencies are traded in Forex (FX - foreign exchange). Currencies are abbreviated to three letters, the first two letters represent the name of the country and the third letter represents the currency used by that country.

Other suggestions:
base currency, currency options, fxpro

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Browser Support
Q: How to delete your browser history in Firefox
A:Open up your Firefox browser window, notice the tabs towards the top of the screen. Select the TOOLS tab and it will open up a drop-down box with several options.

Other suggestions:
browser, firefox, delete

Q: What is FxPro Direct used for?

A: FxPro Direct is FxPro's online account management page. FxPro Direct gives you the ability to edit, add and fund your accounts all from one location.

Other suggestions:
account, direct, management

Q: Why can't I login to the MT4 Platform?

A: Currencies are traded in Forex (FX - foreign exchange). Currencies are abbreviated to three letters, the first two letters represent the name of the country and the third letter represents the currency used by that country.

Other suggesions:
connection, mt4, login

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FxPro Market News
Q: Information about Trading Central Technical Analysis

A: FxPro has teamed up with 'Trading Central' Leading providers of technical financial analysis. Trading Central has a proven track record in delivering high-quality, accurate assessments of the financial markets.

Other suggestions:
technical analysis

Q: Forex: Trading Times

A: The foreign exchange markets follow the sun around the world, so you can trade 24 hours a day, five days a week opening from Monday at 12:01am GMT+2 (GMT+3 during DST) and closing Friday 23:59 GMT+2 (GMT+3 during DST).

Other suggesions:
trading times, currency trading

Q: What is an MT4 Demo Account?

A: A free practice forex account is a great way to gain experience trading in financial instruments. Test and practice your forex strategies using real FX market quotes without risking any real money.

Other suggesions:
accounts, demo account

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Pips
Q: Forex: What is a PIP?

A: PIP shall mean, in general terms, the smallest price incremental change (1/100 of 1%) an FX rate can make and may be used for measuring a trade’s profit or loss.

Other suggesions:
quote, currency, pip

Q: Why can I not set the trailing stop

A:The minimum level for placing limits is dependent on the currency pair you are trading. For pairs with maximum spread of less than 5 pips the limit must be placed at least 5 pips from the market price.

Other suggesions:
trailing stop

Q: How to read a Quote and what they contain

A: A forex quote is a currency pairing, it is always shown in the following format: EUR/USD The EUR being the base currency and the USD is the FX quote currency on this occasion; obviously there are various forex currencies that can be used in quotes.

Other suggesions:
currencies, quote, exchange rate

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Risk Control
Q: Do you offer bank guarantee?

A: No, FxPro does not offer a bank guarantee.

Other suggestions:
bank, funding, guarantee

Q: What Leverage can I choose when I open my account with FxPro

A: FxPro offers flexible Leverage starting from 1:1 up to 1:500 for the MT4 platform and from 1:1 to 1:500 for the FxPro cTrader (ECN forex) platform.

Other suggestions:
leverage, dynamic leverage

Q:What supporting documents must I provide to have a Trading Account?

A:As a fully regulated UK FX Broker, FxPro UK is required to verify the identity and residence of each of its customers under UK Anti-Money Laundering Laws. Failure to provide any required documentation will result in delays to the opening of your FxPro account.

Other suggestions:
accounts, documents, statement

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Scalping
Q: Is scalping allowed?

A:Yes scalping is allowed, unlike many brokers we do not discriminate against scalping by placing a minimum time that a forex trade must be open or minimum size that must be opened.

Other suggestions:
scalping, fxpro

Q: Does FxPro allow scalping?

A: Yes scalping is allowed, unlike many brokers we do not discriminate against scalping by placing a minimum time that a trade must be open or minimum size that must be opened.

Other suggestions:
scalping, trading

Q: What are ticks and how are they used?

A: A TICK is the minimum price fluctuation of a Symbol available for trading. For example if the EUR/USD moves from 1.36543 to 1.36544 this is 1 TICK, 10 ticks in Forex equals 1 pip (applicable to Forex Majors)

Other suggestions:
tick, trading

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Security
Q: Be aware of the dangers of electronic communication

A: As a client of FxPro, when using e-mail and the web to perform financial and trading transactions and to communicate with us, you should be aware of the dangers of electronic communication ...

Other suggestions:
electronic security

Q: How FxPro strives to ensure clients funds are safe

A: FxPro UK is authorised and regulated by the Financial Conduct Authority (previously FSA) (FCA Registration No. 509956).

Other suggestions:
client funds, secure, security

Q: Why we may require copies and how to upload them securely

A:We adhere to stringent security policies designed for the security of both our clients and ourselves in line with current recommendations from card providers such as Visa and MasterCard.

Other suggestions:
debit, funding, upload

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Spreads
Q: What are the spreads on the FxPro cTrader?

A: Spreads will greatly depend on the prevailing market conditions and the liquidity provided by the banks. In general however spreads are very competitive and at times of good liquidity they can go as low as 0 pips.

Other suggestions:
ECN, spread, fxpro ctrader

Q: Forex: What and how much is your Spread?

A: What is a Spread? – The spread is the difference between the purchase price and the sale price (Bid & Ask) of the CFD contract at the same moment.

Other suggestions:
spread, trading conditions, currency trading

Q: What is the difference of the MT4 platform to the ECN platform?

A: Both the MT4 and ECN accounts operate under the Agency Model, giving our clients the best possible trading environment and conditions.

Other suggestions:
mt4, fxpro ctrader, ecn

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Time
Q: MT4 Platform: How quickly will my orders be executed?

A: All orders for financial instruments received by the company (Buy and Sell orders) are executed instantly, please see our Order Execution Policy for full guidelines.

Other suggestions:
execution, time, trade

Q: Forex: Trading Times

A:The foreign exchange markets follow the sun around the world, so you can trade 24 hours a day, five days a week opening from Monday at 12:01am GMT+2 (GMT+3 during DST) and closing ...

Other suggestions:
trading time, currency trading

Q: How soon will my funds reach my account

A: Please note that under certain conditions deposits or withdrawals may take longer to process, this could be due to missing documentation or requested information, when making a...

Other suggestions:
deposit, funding, withdraw

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VWAP
Q: What is the VWAP?

A:Depending on the volume of a trade and the available liquidity in the market FxPro cTrader will automatically aggregate all available liquidity at the best possible prices and fill at VWAP - Volume Weighted Average Price.

Other suggestions:
VWAP

Q: What is a Market Order?

A: A market order is a request to open or close a Buy or Sell position, at the current available market price. Your request will remain live until executed.

Other suggestions:
ECN, ctrader, VWAP

Q: What is the difference of the MT4 platform to the ECN platform?

A: Both the MT4 and ECN accounts operate under the Agency Model, giving our clients the best possible trading environment and conditions.

Other suggestions:
ECN, mt4

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