FAQ Deposits & Withdrawals

How can I withdraw funds if the card I used to deposit funds has been cancelled?

After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds (NOTE: we transfer funds to your card as a refund of previous deposits). You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You can expect to receive these funds to your new card that is connected to the same account as the previous, cancelled card.