FxPro Document Downloads

Please ensure that you download, read and understand the FxPro UK Supplementary Customer Agreement and the Terms and Conditions of our parent company.

Terms and Conditions

FxPro MT4 and FxPro cTrader Terms and Conditions for trading Financial Instruments, including definitions and interpretations.

Download FxPro MT4 Terms and Conditions of Business
Download FxPro cTrader Terms and Conditions of Business

Client Agreement and Risk Disclosure

The Client Agreement forms the basis on which FxPro provides investment and ancillary services to our clients and the Risk Disclosure recognises the risks associated with transactions in Financial Instruments

Download PDF

FxPro UK - Supplementary Customer Agreement

Download .pdf file

Complaint Handling Procedure

FxPro deals with all expressions of dissatisfaction about any financial services activity provided or withheld by our firm. Your complaints may be oral, written, by email or by telephone. We consider it important that we deal properly with any reasonable complaint made by a customer, whatever the subject matter of the complaint.

Should you have a complaint or dispute regarding the product or service you have received from FxPro UK, you should direct your complaint to the Compliance Officer, at FxPro UK Limited, 13/14 Basinghall Street, London, EC2V 5BQ, or at info@fxpro.co.uk.

Please note that FxPro UK Limited acts as an introducer to its parent and the services provided by FxPro Financial Services are not subject to the jurisdiction of the Financial Ombudsman Service.

Download .pdf file

Order Execution Policy

FxPro take all reasonable steps to achieve the best possible result (or “best execution”) on behalf of its clients either when executing client orders or receiving and transmitting orders for execution.

FxPro cTrader Download .pdf file
FxPro MT4 Download .pdf file

Pillar 3 Disclosures

FxPro is required to disclose information relating to its capital, the risks that the Company is exposed to as well as to promote market discipline.
Download .pdf file

Investor Compensation Fund

As accounts are opened with our parent company, you should note that FxPro Financial Services Limited are not subject to membership of the UK Financial Services Compensation Scheme. However, they are subject to membership of the Cyprus Investor Compensation Fund.
Download .pdf file

Client Categorisation

Definitions of client categories under MiFID and CySEC requirements.
Download .pdf file

Summary Conflicts of Interest Policy

FxPro is required to take all reasonable steps to detect and avoid conflicts of interest, acting honestly, fairly, professionally and in the best interest of our clients.
Download .pdf file